The Jive Social Intranet platform combines internal and customer facing social collaboration capabilities. It includes social intranets, sales, customer service, marketing and community management capabilities.
Primary Use Cases
Social Intranets. Collaboration. Community Management.
Deriving value from your enterprise social network sounds easy: make it a valuable source for employees. So why is doing this so hard?
Customer expectations for CX are rising faster than companies’ efforts to meet those expectations.
Customer experience has much less to do with technology and much more to do with the people using the technology and the people they're interacting with.