WebSphere Commerce is a software platform framework for e-commerce, including marketing, sales, customer and order processing functionality in a tailorable, integrated package. It is a single, unified platform which offers the ability to do business directly with consumers, with businesses, indirectly through channel partners, or simultaneously.
Southwest's Brad Grissom on the relationship between employee and customer experience, AI's potential and more in the Digital Workplace Leader interview.
Having a voice of the customer (VOC) program is one thing, but having a program that actually impacts your customer experience is something else.
Members of distributed teams must identify their roles and priorities in order to choose the real-time collaboration platform that best meets their needs.