Events Calendar

Roadmap

May 19, 202611:00 AM PDT

From Content Sprawl to Competitive Advantage: A Knowledge Operations RoadmapOnline

How automation, AI and a centralized content platform turn knowledge fragmentation into a scalable competitive advantage.

Senior CX operators share the framework they use to decide where AI drives retention and where automation backfires.

May 20, 202611:00 AM PDT

AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn't)Online

Senior CX leaders from REI & Hyatt reveal their framework for using AI to boost retention.

Leadership and survival

May 21, 202609:00 AM PDT

Content Strategy Leaders Live: Managing Scale, Safety & AI in ManufacturingOnline

How manufacturing leaders update content systems to handle product complexity and scale while integrating AI safely.

ai assistant in contact center

May 27, 202601:00 PM EDT

Agents like AI! But Why? Find Out How to Implement, Build Trust and Deliver ResultsOnline

Darts

Jun 03, 202611:00 AM PDT

From AI Investment to CX Results: What Enterprise Leaders Need to KnowOnline

Move beyond experiments. See how top enterprises scale AI for CX results.

Rocket Science

Jun 16, 202609:00 AM PDT

From Legacy to Launch-Ready: How Gainbridge Made Its Website a Marketing-Led Growth EngineOnline

Join in to learn how a D2C annuity brand gave marketing full website ownership — without slowing down or risking compliance.

Woman sitting on the bench

Jun 18, 202611:00 AM PDT

The 5-Question CX Audit: Benchmark Your CX Operations for 2026Online

Built around insights from the 2026 CX Outsourcing Report, this live session puts the audit into practice.