Agents like AI! But Why? Find Out How to Implement, Build Trust and Deliver Results

Agent burnout is one of the biggest threats to contact center performance—but leading organizations are reversing the trend. Research shows that 88% of companies see improved agent satisfaction after implementing AI, driven by better coaching, reduced repetitive work, and increased autonomy. On May 27, SuccessKPI hosts a live webinar from I:00 pm to 1:45 pm ET, that features a panel of industry leaders who will unpack how AI is transforming the agent experience—from overwhelmed to empowered—and what it takes to turn early wins into sustained impact.

Agents don’t automatically trust AI—and without trust, adoption stalls. But when implemented thoughtfully, AI drives real results: higher satisfaction, better performance, and lower churn.

This panel explores how AI improves both sides of the equation, including: 

• AI-driven agent satisfaction improvements: Exploring how AI reduces burnout and increases agent autonomy.
• Real-time AI automation for performance gains: Using AI in the moment to automate tasks and enhance agent efficiency.
• AI-powered coaching: Improving agent performance while fostering support rather than scrutiny.
• Building trust in AI: Strategies to overcome agent fear of replacement and encourage adoption. 

This webinar is geared toward contact center and customer experience professionals evaluating or implementing AI in their operations.

• Contact center leaders seeking to improve agent satisfaction and performance through AI
• Customer experience executives interested in AI-driven workforce engagement management
• Contact center agents and supervisors looking to understand AI implementation and trust-building
• Technology decision-makers evaluating AI tools for contact centers