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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Red Uncle Giuseppe’s Marketplace tote filled with prepared foods, including pasta salad, wraps, olives, balsamic glaze, fresh fruit and a tray of rigatoni topped with grated cheese.
Net Promoter Score Isn’t a Growth Strategy — It’s a Comfort Metric
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News
pile of spiked receipts
Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool
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Editorial
The Man at the Wheel statue, also known as the Gloucester Fisherman’s Memorial, stands on a granite pedestal overlooking the harbor in Gloucester, Massachusetts, with an American flag flying nearby.
Real-Time Customer Signals Demand Real-Time Steering
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Minimalist image of a vintage beige tabletop radio with analog dials and AM/FM tuner, set against a soft green background, evoking classic broadcast-era audio advertising.
From Awareness to Orchestration: Rethinking Audio in the Martech Stack
Figma logo composed of overlapping red, pink, purple, blue and green geometric shapes printed on textured white paper background.
Figma Make Adds Custom Model Context Protocol & 6 New Connectors
Blue gradient background featuring the Zoom logo above the words “Zoom Virtual Agent” and the tagline “Next gen customer resolution.”
Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service
Waterloo, Ontario, Canada: SAP logo on Waterloo office building.
SAP’s New AI Agents Aim to Fix the Work Behind the Customer Experience
Graphic with green tint showing "Conductor + Acquia"
Conductor Embeds AI Content Tools in Acquia CMS via OEM Deal
Adobe headquarters in downtown San Jose, California, with the Adobe logo mounted on the exterior facade. Adobe is a global software company known for its digital experience, marketing and creative platforms.
Agentic Customer Experience Ambition Is Rising — Enterprise Readiness Isn’t
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Articles Tagged "Dms"

Feature
Article
Digital Workplace
Why Document Management Systems Are Still Key Enterprise Technologies
Feature
Article
Information Management
CMS vs. DMS: Understanding the Key Differences
Editorial
Article
Information Management
How Document Management and Content Management Differ
Feature
Article
Information Management
OpenText Extends Enterprise Information Management Reach With Legal Offering
Feature
Article
Document Management
6 Ways Document Management and Records Management Differ
Feature
Article
Enterprise CMS
KYOcapture 5.0 Enhances Document Capture Workflow Capabilities
Feature
Article
Enterprise CMS
Xythos On Demand Goes 2.0; Enterprise DMS Gets Ajaxier
Feature
Article
Enterprise CMS
IT's a-LIVE! KnowledgeTree Does SaaS Document Management
Feature
Article
Web CMS
Percussion, NavigationArts Marry Up for Better WCM Experience
Feature
Article
Document Management
Content Central: the Latest New Kid on the DMS Block
Feature
Article
Document Management
Xythos Adds Zip to Web Document Management
Feature
Article
Web CMS
Better Search Helps Tame the MOSS-Ridden Beast
Feature
Article
Web CMS
Vignette Builds Hub of Multimedia Services
Feature
Article
Document Management
Canon's eCopy Turns Paper to Bits
Feature
Article
Web CMS
G'Day Mate, My Name is Ektron
Feature
Article
Enterprise CMS
ZyLAB Backs SharePoint Up, XML Style
Feature
Article
Records Management
NextPage Grabs CODiE for Document Retention, Compliance
Feature
Article
Document Management
Knowledge Tree DMS Adds Web 2.0 Collaboration
Feature
Article
Web CMS
Ektron Does Document Management
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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