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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Marketing Teams Don't Fully Embrace AI. Here's What Leaders Can Do About It
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Editorial
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Agentic Commerce in 3 Phases. Here's What's Coming Next.
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Editorial
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Personalization, Automation, Orchestration — and a Worse Experience
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Brand Strategy Isn’t Dead — It’s Becoming the Only Moat That Matters
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Brands Are Having a 'Crisis of Faith.' AEO Isn't Making It Easier.
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Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio
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GEO Gatekeeper: Before Buyers Visit Your Site, AI Has Already Judged You
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The Chief Experience Officer Isn’t a Vanity Title. It’s a Leadership Test.
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CX Leaders Need a New North Star Beyond Conversion Rate
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Articles Tagged "Liveperson"

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Contact Center
LivePerson & AWS Integrate Contact Center Solutions for CX
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Customer Experience
ConsenSys, LivePerson Want to Empower Customer Care in Web3 World
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Customer Experience
Sendinblue Launches Email API Offering, Alida Debuts Fall Release & More CX News
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Customer Experience
Hootsuite Acquires Heyday, HubSpot Names New CEO and More CX News
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Customer Experience
CX Newsbyte: Acquisitions Abound, Google Cloud & LivePerson Partner up and More News
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Customer Experience
In Digital Experiences, Real Time Service Counts: LivePerson Study
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Customer Experience
LivePerson Report: Online Customers Impatient, Demanding and Heavy Buyers
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Customer Experience
Lionbridge, LivePerson Partner to Deliver Real-Time Chat for the Global Customer
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Web Experience
DemandBase Integrates Live Chat into Its Real Time Web Traffic Service
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Enterprise 2.0
LivePerson and Air2Web Mobilize Customer Service
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
Brands Are Having a 'Crisis of Faith.' AEO Isn't Making It Easier.GEO Gatekeeper: Before Buyers Visit Your Site, AI Has Already Judged YouStop Celebrating NPS — Start Fixing the ExperienceAmazon Acquires NLX to Accelerate No-Code AI Deployment in ConnectMicrosoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX PortfolioWhy Is Starbucks so Successful Despite Its Mediocre Coffee?
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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