Articles
Tag: sugarcrm
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California Passes Another Data Privacy Law, Zeta Launches a CDP and More DX News
California made another big move protecting private citizens' data, something for which marketers should take note.
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SugarCRM Acquires Node, Genesys Partners With Adobe and More News
This week was filled with acquisitions in the CX/marketing software tech landscape, and we've got it covered starting with news from SugarCRM.
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SugarCRM Unveils 'Hint' Relationship Intelligence Service
Forget about the business-to business (B2B) and business-to-consumer (B2C) sales solutions some vendors try to pitch. "People by products from people, not businesses," SugarCRM co-founder and CMO Clint Oram told CMSWire. "It is about i2i (individual to individual)," he said.
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3 Inspiring Reasons to Slog Through Another Damn Day
To say that 2016 has been weird is an understatement. To suggest that 2017 will be more of the same is obvious. Whether you think of it as the upside-down or Bizarro World, it's become apparent to a lot of increasingly flummoxed inhabitants that we've entered a parallel universe.
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Personalization is Passé: Embrace Disruptive CX #SugarCon
SAN FRANCISCO — The end of personalization may be imminent, and individualization is on its way up. That's the perspective Catriona Wallace, founder and CEO of Flamingo Customer Experience, shared yesterday with attendees at SugarCon, SugarCRM's annual conference for partners and customers.
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IBM Tightens Integration With SugarCRM #SugarCon
SAN FRANCISCO — SugarCRM today announced a joint offering with IBM Cloud to increase the security and control on its customer relationship management platform. The IBM integration gives Sugar’s platform the ability to deploy on IBM’s dedicated, private bare metal clouds, which SugarCRM claims will improve the overall security and
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SugarCRM Gets Sweeter With Improved Search, Tagging
SugarCRM is enhancing search and adding new capabilities in the latest version of its customer relationship management (CRM) software platform. Version 7.
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SugarCRM Jumps on Customer Journey Bandwagon
Halfway through the first day of SugarCRM's SugarCon conference, the company announced a new iteration of its platform, Sugar 7.6. Features that seem have impressed the crowd (hat tip to Jeremy Cox, Mitch Lieberman and Brent Leary among many others) include the customer journey mapping and advanced workflow.
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Heads-Up Salesforce, SugarCRM Just Raised Its Data and Mobile Game
Maybe it’s out of respect for Salesforce’s 16th anniversary that the executives at SugarCRM kept their lips zipped over the weekend. But today they’re talking. This morning the CRM startup officially announced that it has acquired mobile app maker Stitch.
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Additions and Upgrades and Acquisitions: Oh My!
The latest in marketing, security and web interfaces from Oz, the Bay State and the City by the Bay. A Little Sugar and CRM With That? Squiz, with the acquisition of InsightfulCRM, claims it is now the largest SugarCRM Platinum Partner on the planet.
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Mobile, Social, Big Data Create 'Perfect CRM Storm'
CRM is red-hot, Gartner claims. Or, shall we say, green-hot. Gartner officials said last year customer relationship management (CRM) will be worth $36.5 billion. "Without a doubt, the CRM industry has never been more exciting than it is now," said Clint Oram, SugarCRM co-founder and CTO.
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Video Help for SharePoint, Facebook's App Links and More
And now, the news. This week, Facebook unveiled "new way to log into apps without sharing any personal information," SugarCRMers got together, SP Marketplace offered video help for Office 365 SharePoint Online and Kenshoo said it's happy in Asia.
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7 Vendors Top the Forrester Wave for Customer Service Solutions
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven
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Make the Customer the Focus of Online Experiences
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
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