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Forget about the business-to business (B2B) and business-to-consumer (B2C) sales solutions some vendors try to pitch. "People by products from people, not businesses," SugarCRM co-founder and CMO Clint Oram told CMSWire.
"It is about i2i (individual to individual)," he said.
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To say that 2016 has been weird is an understatement. To suggest that 2017 will be more of the same is obvious.
Whether you think of it as the upside-down or Bizarro World, it's become apparent to a lot of increasingly flummoxed inhabitants that we've entered a parallel universe.
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SAN FRANCISCO — The end of personalization may be imminent, and individualization is on its way up.
That's the perspective Catriona Wallace, founder and CEO of Flamingo Customer Experience, shared yesterday with attendees at SugarCon, SugarCRM's annual conference for partners and customers.
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SAN FRANCISCO — SugarCRM today announced a joint offering with IBM Cloud to increase the security and control on its customer relationship management platform.
The IBM integration gives Sugar’s platform the ability to deploy on IBM’s dedicated, private bare metal clouds, which SugarCRM claims will improve the overall security and
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SugarCRM is enhancing search and adding new capabilities in the latest version of its customer relationship management (CRM) software platform.
Version 7.
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Halfway through the first day of SugarCRM's SugarCon conference, the company announced a new iteration of its platform, Sugar 7.6. Features that seem have impressed the crowd (hat tip to Jeremy Cox, Mitch Lieberman and Brent Leary among many others) include the customer journey mapping and advanced workflow.
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Maybe it’s out of respect for Salesforce’s 16th anniversary that the executives at SugarCRM kept their lips zipped over the weekend. But today they’re talking. This morning the CRM startup officially announced that it has acquired mobile app maker Stitch.
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The latest in marketing, security and web interfaces from Oz, the Bay State and the City by the Bay. A Little Sugar and CRM With That? Squiz, with the acquisition of InsightfulCRM, claims it is now the largest SugarCRM Platinum Partner on the planet.
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CRM is red-hot, Gartner claims. Or, shall we say, green-hot. Gartner officials said last year customer relationship management (CRM) will be worth $36.5 billion. "Without a doubt, the CRM industry has never been more exciting than it is now," said Clint Oram, SugarCRM co-founder and CTO.
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And now, the news. This week, Facebook unveiled "new way to log into apps without sharing any personal information," SugarCRMers got together, SP Marketplace offered video help for Office 365 SharePoint Online and Kenshoo said it's happy in Asia.
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At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven
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Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
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Zoho announced upgrades to its customer relationship management (CRM) application today that it hopes will push it into the enterprise space through the addition of features like territory management, social network integration and custom modules. Zoho CRM Upgrades While Zoho has been developing and adding new functionality to its CRM
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SugarCRM is releasing a new experience that it claims fuses simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional customer relationship management (CRM).
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