The Wire (Page 237)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Constructor Unveils AI-Based 'Attribute Enrichment' to Optimize Product Discovery and Result Relevance Across the Buyer Journey
Jul 26, 2023
Constructor, the leading AI-powered product discovery and search platform for enterprise ecommerce companies, today announced Attribute Enrichment, a solution that improves online product catalog quality using deep learning and machine vision, both forms of AI. Attribute Enrichment combines raw product catalog data with buyers' behavioral clickstream data across touchpoints — correcting and auto-enriching product attributes to help buyers discover the items they'll find most attractive, while improving personalization across their customer journey.
Press Release
Customer Experience
Biz4Group Launches New AI Services to Help Businesses Improve Customer Experience
Jul 26, 2023
The AI development services are designed to help businesses improve customer experience by automating tasks, providing personalized recommendations, and resolving customer issues quickly and efficiently. “We are excited to launch our AI development services,” said Sanjeev Verma, CEO of Biz4Group. “We believe that AI has the potential to revolutionize the way businesses interact with their customers, and we are committed to helping businesses adopt this technology and reap the benefits.” The AI development services from Biz4Group include: • AI-powered chatbots that can answer customer questions, provide support, and even sell products. • AI-powered analytics that can help businesses identify customer pain points, track customer sentiment, and improve customer satisfaction. • AI-powered automation that can streamline customer service processes, save time, and reduce costs. “Our AI development services are a game-changer for customer experience,” said Sanjeev Verma. “They can help businesses automate tasks, provide personalized recommendations, and resolve customer issues quickly and efficiently. We believe that these services will help businesses of all sizes improve their customer satisfaction and loyalty.” About Biz4Group Biz4Group is a leading AI development company that provide business solutions for their clients.
Press Release
Customer Experience
Horsent Creates More Additional Value for Vertical Users by Customizing Touch Monitors
Jul 26, 2023
Horsent Technology Co., Ltd. is a leading provider of custom touch monitors, specializing in creating high-value solutions for vertical users. With a strong focus on product innovation and unwavering commitment to customer satisfaction, We have established itself as a reliable partner in the industry.
Press Release
Customer Experience
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Jul 26, 2023
Today at AWS Summit New York, Amazon Web Services (AWS) and Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers. This news follows the recent announcement of Twilio CustomerAI.
Press Release
Digital Marketing
RewireHub Introduces Mira AI: Charting a New Course in Marketing Intelligence
Jul 25, 2023
RewireHub, a leading digital marketing agency based in the UAE, is continuing its streak of innovative strides in the field of marketing technology with the introduction of Mira AI (Marketing Intelligence Real-time Assistant). This latest offering from RewireHub is designed to redefine the future of marketing through the power of artificial intelligence and extensive data analytics.
Press Release
Digital Marketing
Power Digital Marketing Launches nova Intelligence: A Breakthrough Marketing Intelligence Application
Jul 25, 2023
Power Digital, a leading tech-enabled growth marketing firm announces today the launch of nova Intelligence, the first marketing Intelligence application that empowers marketers with the information they need to scale, within minutes. This initial launch of nova Intelligence includes three modules: nova Forecasts, nova Cohorts, and nova Customer Insights, and precedes a roadmap for additional module launches this year.
Press Release
Customer Experience
Vericast Bolsters Privacy Strategy with Qonsent
Jul 25, 2023
Vericast continues to strengthen its privacy position to help brands ethically collect consumer-provided data and utilize it to build loyalty and long-lasting customer relationships. As part of its privacy strategy, Vericast has engaged Qonsent, one of the first data experience platforms with consent at its core, to help brands deliver more effective marketing campaigns, seamlessly navigate data privacy regulations, and safely build an audience of known consumers.
Press Release
Customer Experience
ChurnZero Launches AI-Powered Customer Briefs
Jul 25, 2023
ChurnZero, the platform and partner for Customer Success, has launched Customer Briefs, a powerful AI enhancement that compiles a customer’s key details, interactions, and activity into a concise, relevant summary with a single click. Powered by ChurnZero’s Customer Success AI™ (CS AI™), the first generative AI assistant built into a Customer Success platform, Customer Briefs is an industry first, using qualitative and quantitative data to equip users with accurate, up-to-date context for any customer meeting, renewal negotiation, strategy consultation, or other interaction.
Press Release
Digital Marketing
PartnerTap Appoints Early Salesforce Executives to Deliver Technologies That Hyperscale Co-Selling Across the Enterprise
Jul 25, 2023
PartnerTap, Inc, the leading enterprise co-sell platform provider, today announced the appointment of Judy Loehr as Chief Product Officer, and Srikanth Yendluri as SVP Engineering. Both Judy and Srikanth were early executives at Salesforce who each had a direct hand in building their flagship products. “The market conditions this year have forced enterprises to re-think their go-to-market strategies and make significant investments in co-selling,” said Cassandra Gholston, co-founder and CEO of PartnerTap. “I’m excited to have Judy and Srikanth join us to take our industry-leading ecosystem platform and co-selling apps to the next level so our customers can unlock $1 trillion in additional revenue with their partners.” Judy Loehr brings 25 years’ experience building enterprise SaaS products and companies.
Press Release
Customer Experience
LivePerson Marketplace Puts Conversations at the Center of Your Business via Innovative Integrations
Jul 25, 2023
LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced the launch of LivePerson Marketplace, a hub for cutting-edge integrations that extend the capabilities of the company's award-winning Conversational Cloud. With an array of apps built by LivePerson and its trusted partners, LivePerson Marketplace empowers businesses to unlock the full potential of AI-powered conversations at massive scale.