The Wire (Page 239)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Prime Day 2023 Marries AI Innovation and Influencer Marketing
Jul 21, 2023
Leveraging artificial intelligence, Logie linked hot brands and the right influencers to drive unparalleled engagement in one of the year's biggest eCommerce events. Top-tier brands Plugable, LifePro, and Shashibo set new records of audience interaction and exceeded conventional norms for brand-influencer partnerships.
Press Release
Digital Experience
BlazeClan Technologies Empowering Businesses With Cutting-Edge Cloud Security Solutions
Jul 21, 2023
BlazeClan Technologies, a global leader in cloud consulting and managed services, proudly announces the launch of its cutting-edge Cloud Security Solutions, designed to empower businesses with robust protection in the dynamic digital landscape. As organizations increasingly embrace cloud technologies for their agility and scalability, the need for top-notch cloud security becomes paramount.
Press Release
Customer Experience
SANDSIV Named a Leader in 2023 SPARK Matrix for Voice of the Customer by Quadrant Knowledge Solutions
Jul 21, 2023
SANDSIV, the global innovator in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, proudly announces its recognition as the Technology Leader in Quadrant Knowledge Solutions' prestigious 2023 SPARK Matrix™ for Voice of the Customer (VoC) market. This report offers a comprehensive analysis and ranking of the foremost VoC vendors worldwide.
Press Release
Digital Experience
Procure IT Taps John Cooper to Lead Digital Voice Transformation Consulting Practice
Jul 20, 2023
Procure IT, a game-changing data-driven IT procurement and management company, announced today that it has tapped John Cooper, an 18-year communications veteran, to lead the company's enterprise consulting practice focused on helping businesses leverage next-generation voice technologies to improve customer experience (CX) and employee experience (EX). "Voice transformation is emerging as the next critical phase of businesses' digital journey," said Randy Jeter, Procure IT Founder and Managing Partner. "We're thrilled to have a forward-thinking executive with John Cooper's experience and enthusiasm lead the Procure IT team in helping our business clients capitalize on this promising opportunity." Cooper joins the Procure IT team as a Managing Director – Voice Transformation, specializing in unified communications as a service (UCaaS), contact center as a service (CCaaS), artificial intelligence (AI) and CX/EX solutions. In his new role, Cooper will lead a team helping companies navigate the convergence of digital and voice technologies and leverage the power of AI, automation and data insights to develop strategies that drive business impact.
Press Release
Digital Marketing
Playground xyz's New Actionable Attention Solution on YouTube Makes It Easy For Brands to PinPoint Efficiency Hurdles and Drive Attention In Real-Time
Jul 20, 2023
Attention measurement and optimisation provider Playground xyz Attention Intelligence Solution (AIP) announced today its actionable attention solution on YouTube, as well as unveiling new insights on how advertisers can garner the most attention for their Youtube ad campaigns. LONDON, July 20, 2023 /PRNewswire-PRWeb/ -- Attention measurement and optimisation provider Playground xyz Attention Intelligence Platform (AIP) announced today its actionable attention solution on YouTube, as well as unveiling new insights on how advertisers can garner the most attention for their Youtube ad campaigns. "Optimization is the key to driving attention and campaign effectiveness.
Press Release
Digital Marketing
GrowthLoop Launches Partnership With Google Cloud to Propel Marketing With Data Cloud and Generative AI
Jul 20, 2023
GrowthLoop and Google Cloud today announced an expanded partnership to transform marketing through advanced analytics and artificial intelligence (AI). The partnership leverages Google Cloud's BigQuery and generative AI capabilities to transform the way businesses segment, activate, personalize, and measure their marketing.
Press Release
Customer Experience
UserTesting’s Product Updates Help Organizations Better Collaborate and Align Teams Around Customer Needs Using the Power of Human Insight
Jul 20, 2023
UserTesting, a leader in experience research and insights, today announced product updates to the UserTesting Ⓡ Human Insight Platform, the UserZoom UX Research Platform, and the EnjoyHQ Platform that make capturing and sharing insights easier and more actionable–helping to boost an organization’s shared understanding of its customers for more informed decision-making. Highlights in this product release include: UserTesting Human Insight Platform– New integrations developed for UserTesting’s Human Insight Platform enable teams to bring direct customer feedback into their existing tools and solutions across the product development lifecycle in order to create experiences that are driven by a shared understanding of customer needs: Embed video-based customer feedback and watch them together with your team in FigJam, Miro, and InVision’s collaborative tools to spark ideas and drive customer-centric decision-making.
Press Release
Digital Experience
OneNet Global Acquires JDL Technologies and Ecessa Corporation
Jul 20, 2023
OneNet Global, a leading provider of managed telecom, IT, network, and cybersecurity solutions, is pleased to announce the strategic acquisition of JDL Technologies and Ecessa Corporation, effective July 1, 2023. This acquisition represents a significant milestone in OneNet Global's growth strategy, fortifying its position in the IT services and solutions market.
Press Release
Customer Experience
OnlineCheckWriter.Com Innovates B2B Payment Security With Positive Pay
Jul 20, 2023
OnlineCheckWriter.com, a leading B2B payment platform, offers the automated Positive Pay service to streamline cash management and boost fraud detection. This new feature enables businesses to inform their banks about issued checks, ensuring that only authorized payments are cleared. "Our automated Positive Pay service empowers businesses to take control of their cash management and eliminate fraud effectively," said Sabeer Nelli, CEO and Founder of OnlineCheckWriter.com. "Our platform seamlessly transmits the list of issued checks to the bank through various convenient channels such as API, FTP, and Excel sheet uploads, ending the need for manual notifications." When the check is presented for payment, the bank verifies its authenticity by matching the check number, account number, and dollar amount against the list of checks provided by the issuing company.
Press Release
Ecommerce
Squaretalk and SwiftCloud Collaborate to Elevate B2B Ecommerce Experience
Jul 20, 2023
Squaretalk, a global provider of cloud communication software for contact centers, is excited to announce a strategic partnership with SwiftCloud, the flagship product of Adventoris, specializing in enhancing the way wholesalers, manufacturers, and suppliers receive orders. This partnership will enable Squaretalk to offer SwiftCloud's advanced B2B eCommerce capabilities to its customers and partners, allowing them to handle complex orders, streamline their B2B operations, and manage bespoke pricing and stock effortlessly.