The Wire (Page 245)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Ecommerce
Dale Ventures Acquires Global Ecommerce Platform, Arcadier
Jul 13, 2023
Dale Ventures, a global venture capital and investment holding group headquartered in Dubai, has acquired Arcadier Pte Ltd, a prominent Singaporean company and one of the world's leading e-commerce platforms for online marketplaces. This significant acquisition highlights Dale Ventures' ongoing dedication to fostering technological solutions that have a substantial global impact.
Press Release
Digital Marketing
MarketingGetClients.com Introduces Innovative Marketing Solutions
Jul 13, 2023
MarketingGetClients.com, a leading provider of tailored marketing services, is pleased to announce its comprehensive suite of solutions designed to help small business owners and representatives effectively attract and acquire new clients. With a commitment to delivering customized strategies and guaranteed results, MarketingGetClients is revolutionizing the marketing landscape for entrepreneurs seeking sustainable growth.
Press Release
Customer Experience
BofA's Erica Surpasses 1.5 Billion Client Interactions
Jul 13, 2023
Erica, the most advanced and first widely available virtual financial assistant, has surpassed 1.5 billion interactions with Bank of America clients. Since launching in June 2018, more than 37 million clients have engaged Erica to help manage their financial needs. "Erica's controlled AI has become a primary gateway to personalization, and it continues to evolve with our clients' financial needs," said David Tyrie, Chief Digital Officer and Chief Marketing Officer at Bank of America. "It took four years to reach the first billion interactions, but client engagement with Erica is accelerating, and it will easily exceed 2 billion within a few months.
Press Release
Customer Experience
Onno Plus Now Offers English-Speaking Customer Service
Jul 13, 2023
Onno Plus GmbH ( onnoplus.de), a company based in Berlin, Germany, that helps businesses build a strong online presence and boost their online reputations, has announced that it is now offering English-speaking customer service. Aimed to help medium-sized businesses in Germany, Onno Plus wanted to make its range of services, such as deleting negative reviews, monitoring a business’s online reputation and reputation management, more accessible and representative of the diverse range of inhabitants in Germany by offering an additional English customer service option.
Press Release
Customer Experience
Solo Stove Partners With Simplr to Launch First Generative AI Chatbot in the Outdoor Recreation Space
Jul 13, 2023
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, and Solo Stove, designers of beautiful, easy-to-use fire pits and camp stoves, today announced the launch of the first chatbot in the outdoor recreation space that is powered by generative AI. The result for Solo Stove customers will be first-rate support experiences across both simple and complex customer service inquiries.
Press Release
Customer Experience
Tulip and Stripe Join Forces to Revolutionize Retail Payments
Jul 13, 2023
Tulip, a leading provider of cloud-based retail solutions, and Stripe, a financial infrastructure platform for businesses, have joined in a strategic partnership that brings together Tulip's expertise in retail POS solutions and Stripe's cutting-edge payment technology, offering a new era of enhanced and frictionless payment experiences for retailers and, most importantly, their customers. "We are thrilled to partner with Tulip, a visionary leader in the retail industry, to transform the retail payments landscape," said John Affaki, Terminal business lead at Stripe. "Together, we are empowering retailers to thrive in an increasingly digital and interconnected world." With this integration, Tulip and its customers gain access to Stripe's enterprise-grade payment infrastructure, including extensive support for various payment methods, including Buy Now Pay Later and Payment Links. Stripe allows modern retailers to accept in-person payments with flexible developer tools, pre-certified card readers, and cloud-based hardware management.
Press Release
Digital Marketing
Game-Changing PR Channel for Crypto Advertising Unveiled
Jul 13, 2023
Web3m, a multi-channel advertising platform for Web3 companies, has announced the latest addition to its suite of services - a dedicated Public Relations ( PR) distribution channel. As a pioneer in the Web 3.0 space, Web3m has consistently strived to provide comprehensive solutions that cater to the unique needs of Web3 companies.
Press Release
Digital Experience
Brightspot CMS and OpenAI Join to Revolutionize Content Creation and Personalization
Jul 13, 2023
Brightspot CMS, the leading content management system for empowering global organizations to deliver exceptional digital experiences, announces its seamless integration with OpenAI, enabling organizations to elevate their content creation and personalization efforts. This integration empowers content authors, editors, marketers and communications professionals to produce high-quality content that resonates with their target audiences.
Press Release
Digital Experience
ProAI Acquires Impact Analytix to Bolster Data Reliability and Drive Superior Insights for Users
Jul 13, 2023
ProAI, a leading AI-powered platform dedicated to empowering entrepreneurs and small businesses, today announced the acquisition of Impact Analytix, a reputable market research website. This acquisition forms a pivotal part of ProAI's commitment to delivering accurate, trustworthy, and data-driven insights to its users, significantly boosting the quality of the platform's AI-recommended strategies.
Press Release
Digital Experience
Revolear Launches AI-Powered Solution, Negotiation and Approval Platform with $6M in Seed Funding
Jul 12, 2023
Today marks the launch of Revolear, an artificial intelligence (AI) powered digital deal platform that connects buyers and sellers in the cloud, combining the capabilities to structure, propose, negotiate and approve a deal on a shared source of data. The enterprise SaaS platform is the brainchild of former Salesforce, Vlocity and Siebel execs with three decades of experience in negotiating business deals and developing configurable enterprise software.