The Wire (Page 247)

Innova Solutions, a global digital transformation solutions provider, has announced a new partnership with CoreStack, a global multi-cloud governance provider. Through this strategic partnership, CoreStack's powerful cloud governance platform will be integrated with Innova Solutions' deep IT services expertise.

Today Resemble AI, a leader in generative voice artificial intelligence, announced the release of its deepfake audio detector, Resemble Detect, and an $8 million Series A round led by Javelin Venture Partners, along with Comcast Ventures, and follow-on investment from Craft Ventures, Ubiquity Ventures and Qasar Younis. The funds will be used to continue to deliver safe deployment of generative AI to the enterprise.

Tidio announced the launch of Lyro, the first conversational AI chatbot built for small and medium businesses. Representing the new step in customer service automation, Lyro stands out among other chatbot solutions on the market.

Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, today announced the launch of AI Transcription Redaction, a new data privacy and security feature designed to automatically identify and redact sensitive customer information from Intermedia Contact Center voice transcriptions. Powered by Intermedia SPARK AI technology, AI Transcription Redaction is the most recent addition to Intermedia AI Interaction Insights – a suite of features developed for Intermedia’s omnichannel Contact Center solution that leverages AI technology to automatically transcribe customer calls, summarize them, flag interactions for review based on key words and phrases, and provide instant sentiment analysis of each call.

NEW YORK--( BUSINESS WIRE)-- Emplifi, a leading unified customer engagement platform, today announced its Summer ‘23 highlights. The solution delivers advanced automation, expanded generative AI support, commerce innovation, integrated social customer care and other capabilities to enable brands to connect with, convert and care for the modern consumer across digital and social channels.

Creative agency and certified B Corporation, Brains on Fire Inc., has announced the hiring of Neph Trejo as their Chief Creative Officer. Neph joins the team after five years as Creative Director at The Walt Disney Company. "We are lucky at Brains on Fire to be on a wonderful growth trajectory right now.

Gainsight, the world’s leading Customer Success platform, announced today that it has signed a definitive agreement to acquire Northpass, a privately held company based in Parsippany, New Jersey. Northpass is the leading customer education platform that helps mid-market and enterprise companies create engaging and effective digital customer education programs.

Zeta Global, the AI-Powered Marketing Cloud, today announced a Forrester Consulting Opportunity Snapshot, “Elevate Your Integration Strategy for Maximum Business Impact.” This study was commissioned by Zeta Global to examine the current state of marketing technology and the biggest challenges that brands face in their quest to improve customer experiences and accelerate growth. “Elevate Your Integration Strategy for Maximum Business Impact.” The Forrester study discovered most companies (85%) have over 10 technologies within their stack, yet over 50% believe they are lacking the capability or processes to manage fragmented tools and problems that may arise from poor integration. Problems increase as more solutions are added.

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership to help companies improve contact center performance and overall customer experience. ComputerTalk's ice Contact Center is a Microsoft Teams native contact center solution that modernizes the call center with business application integrations, AI, and analytics across all communication channels, helping organizations deliver outstanding customer experiences.

Aidaptive, the leading ecommerce AI Platform powering site search, product recommendations, merchandising, and marketing enablement for industry-leading brands, and Talkoot, the most powerful and complete AI product storytelling platform for ecommerce used by global brands such as adidas, Burton, Under Armour, and many more, have joined forces in a groundbreaking partnership aimed at revolutionizing the digital shopping experience. As consumer demand for personalized engagements continues to grow, ecommerce brands are increasingly turning to artificial intelligence and machine learning solutions to scale effectively, enhance their capabilities, and meet evolving customer expectations.