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5 Ways to Deliver Support That Stays in Context
Welcome to 2011, everyone. During the holiday break, we CMSWire kids pushed some nifty year-in-review pieces on everything from content management to Google. Here's a roll-up of those highlights, just in case you were too busy drinking eggnog, pouring tambiko or spinning the dreidel.
- A Look Back at GRC in 2010. When we look back at GRC, there are some stories that stand out more than others. In 2010, the enterprise embraced social media and with that came questions and challenges about how to effectively manage it. In addition, the rise of cloud computing posed storage problems for companies’ unstructured data. Let’s take a look at the year’s top stories.
- A Look Back at Google in 2010. Google brought the fire this year with weighty moves aimed at expanding its kingdom into the social media and enterprise realm. Consequently, the Internet giant also took a lot of heat for exposing too much data and kicking out products that nobody really liked. You win some, you lose some, right? Here's a look back at the highlights.
- A Look Back at Document Management in 2010. At the end of 2010, it is hard to make any simple analysis of document management in the enterprise. By its nature, it is closely related to enterprise content management and as a result reflects many of the problems afflicting the ECM industry.
- A Look Back at Digital Asset Management (DAM) in 2010. Digital Asset Management (DAM) has seen a surge of elevated attention in 2010. But this is not the only year-in-review highlight we point out as we close the DAM books this year.
- A Look Back at Content Strategy in 2010. Content strategy as a discipline existed for many years, but this year we started seeing the interest in this practice peak, as organizations started to realize its importance. Not just how content is managed, but all the elements that are involved in the process — authoring, publishing and sharing. We investigated the strategies that can help companies understand the ways content drives your brand, communications and influence your customers. Here are the top five lessons learned.
- A Look Back at Open Source in 2010. As year moves toward a conclusion, it is time for a moment of reflection. Don’t worry this won’t involve any ghosts waking you from your eggnog fueled holiday slumber. We simply look back at the top five events of 2010 that were most meaningful in open source and will continue to influence the market in 2011 and beyond.
- A Look Back at Enterprise 2.0 in 2010. Consumerization hit the enterprise heavy this year, reflecting the massive adoption of popular platforms such as Facebook and Twitter. Veterans were skeptical at first, but as we close out 2010, the horizon is social for as far as the eye can see. Here's a look back at the struggle and the themes that got us to this point.
- A Look Back at Web Engagement in 2010. This year CMSWire closely examined the different ways companies are approaching web engagement management (WEM). From the iPhone to the iPad to mobile browsers, applications and beyond one thing became clear: engagement environments extend far beyond the desktop. As well, organizations had more to compete with in order to win the attention, never mind the hearts and minds, of their audience. Here’s a review of the key WEM ideas and lessons learned in 2010.
- A Look Back at Enterprise Collaboration in 2010. 2010 may become known as the Year of the Knowledge Worker. This year has been packed with strategies and technologies designed to make knowledge work more efficient and easier, if not faster. Here's our look back what the events that shaped Enterprise Collaboration in 2010.
- A Look Back at Mobile in 2010. This year saw endless battles in the smartphone arena as well as more corporate trauma than you could fit in a Gordon Gecko story. Who hit the highs as the gloves came off in the battle royale of mobile sales? We take a look at the stories that caused stocks to surge and plummet, users to throw their sets into the river and rush to the stores to upgrade, plus those human interest pieces that make the world seem a better place.
- A Look Back at Web CMS in 2010. Web content management continued to be an interesting space in 2010 — from shaker acquisitions to the pivoting role of open source, not to forget SharePoint 2010 and a slew of new acronyms and debates. Let's review the highlights of what's happened.
- A Look Back at SharePoint in 2010. SharePoint 2010 was announced in the fall of 2009. But it wasn't until this year that it officially arrived on our doorstep. Love it or hate, you can't ignore it. Here are some of CMSWire's highlights from the year.
- A Look Back at Enterprise CMS in 2010. We are now quickly heading towards the end of the year. It’s time to look back before leaping forward. Here are the major Enterprise CMS highlights of 2010.