Latest Customer Service(Page 337)

Oracle Outlines Fatwire's Customer Experience, Web CMS Roadmap #CXM

Interview with Paul Greenberg, Chair of CRM Evolution #crme11

Twitter Makes In-House Image Sharing Available to All

The Practitioner Readiness Question at CRM Evolution #crme11

Bit.ly Acquires Twitterfeed, Extends Social Media Intelligence Tentacles

Flurry: Free Mobile App Analytics with Custom Segmentation

A People-Polling Platform Shares the Love, Rediscovers Content

Customer Experience: The Changing Role of Marketing

Nielsen's Online Campaign Ratings Measures Users Across TV, Web and Facebook

Make Mobile Video Location-Based & More Interactive with BitFlx

Webtrends Adds Real-Time Analytics Engine with Reinvigorate Acquisition

Add Data, Common Sense to Your Social Media Marketing Strategy

EPiServer Offers Free MobilePack For Mobile Customer Experience

Alterian Brings HTML5 to its Mobile Customer Experience

PageLever's Facebook Page Analytics Tool Outshines Insights

Facebook Opens Marketing API Program, Brands Rejoice

Telligent Raises Bar for Online Communities with Suite Release

Social Funnel is Future of Successful Marketing

Adobe Releases Preview of Edge, a New HTML5 Interaction Design Tool

This Week: 4 Ingredients for a Successful Social Web Strategy

WEM Advice from the Experts: Managing the Customer Experience

Attensity Respond 5.1 Blends Social Media With Customer Service

The State of Corporate Social Media: How Does it Work?

Customer Engagement Touch Points: Social Media Just One

Predicting the Future of Customer Experience, Beware Shiny New Things

CES: Ballmer Outlines Microsoft's Vision of the Future

Microsoft Television to Compete with Apple & Google