Nuxeo-based case management solutions offer workflow, document and item management, search, retrieval, annotation and archiving.
Some of the key features include; creating case profiles, capturing case content, sharing, and collaboration.
The long tail of legacy technology in most organizations cannot be ignored. Modernization and replacement must be a strategic priority, not an afterthought.
CX professionals should double down on customer success, prepare for customer master data management and look for changes in marketing automation in 2020.
The best way to prepare for trends yet to come is to take stock of those that have already emerged and understand which among them have the most staying power.