Digital engagement suite for eCommerce that unites live chat, email and knowledge solutions with analytics and intelligent decisioning. Capabilities include intelligent decisioning, digital engagement, performance analytics and responsive design.
Primary Use Cases
Digital engagement channels
With the business world shrouded in uncertainty, companies need to make an explicit effort to improve their cost management processes, especially when it comes to cloud infrastructure and services. There is a huge opportunity for organizations to reduce costs in this area. Continue reading...
The widespread adoption of cloud software shows no signs of slowing down. Gartner predicts the largest cloud market segment Software-as-a-Service (SaaS) revenue will reach $151.1 billion dollars by 2022, up from $85.7 billion in 2018. SaaS providers are disrupting their industries and chan...Read more
The world has changed a lot in the last three decades. Heck, it’s changed a lot in the last three months. Continue reading...