Digital engagement suite for eCommerce that unites live chat, email and knowledge solutions with analytics and intelligent decisioning. Capabilities include intelligent decisioning, digital engagement, performance analytics and responsive design.
Primary Use Cases
Digital engagement channels
When the COVID-19 pandemic resulted in shelter-in-place rules, some businesses closed, while others went to strictly digital or hybrid online/curbside pickup ordering. It also fundamentally changed the customer journey. Continue reading...
Many B2B technology marketers dub their platform a “single source of truth. Continue reading...
Customer data platforms (CDP) are both one of the most disappointing investments brands made last year ... and the number one investment they want to make, according to Gartner and CommerceNext. Why? According to Gartner’s recent report, “A Marketer’s Guide to What Is — and Isn’t — a Customer D...Read more