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Aug 12
5 Ways to Increase Employee Retention
The cost of losing an employee is clear. Productivity drops, customer satisfaction suffers and recruiting costs go up. That's not to mention the time and resources that go into training a replacement. According to a 2019 report from Paycor, employee turnover cost businesses $600 billion in...Read more
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Aug 12
Customer Feedback: A Goldmine in Your Midst
Companies are always looking to stay on top of evolving customer expectations. They collect as much feedback as possible and leverage multiple touch points to do so, including social media, SMS, email and calls. But an extensive feedback collection process doesn’t automatically translate...Read more
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Aug 12
Don't Forget Change Management in Your Rush to Go Digital
A recent McKinsey report suggests we have vaulted forward five years in adoption of digital platforms as both consumers and businesses in the space of eight weeks. However, the bitter truth is this: the introduction of a brand new set of tech tools alone will not change&nbs...Read more
