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Oct 28
The Risks and Rewards of the Citizen Developer Approach
The utility and popularity of the development tools commonly called no-code or low-code solutions is clear. Such tools can be summarized as point and click graphical development environments, which provide an easy to use route to application development for business users rather than profession...Read more
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Oct 28
What it Takes to Deliver Data-Driven Customer Service
“I’m sorry, Dave, I’m afraid I can’t do that.” – HAL 9000 Customer service is the support offered to customers both before and after they buy and use your products or services. It’s all about the experience customers have and maintaining your brand's promise to them, no...Read more
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Oct 28
Is Your Marketing ‘Thoughtfully Inclusive’ of African Americans?
Because of world events surrounding social unrest, brands have been scrambling to learn about African Americans and how to be supportive during these "transformative and unprecedented times," according to Cheryl Grace, SVP, US strategic community alliances and consumer engagement at Nielsen. Gra...Read more
