The Wire (Page 316)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer New CX Solutions
Jan 26, 2023
TDCX Inc. (“TDCX” or the “Company”) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip companies, announced today the launch of its first Digital CX Center of Excellence in Singapore. The Center will focus on leveraging technology to develop CX solutions that enable hyper personalized, seamless and secure customer engagement in both physical and virtual environments, such as in the metaverse.
Press Release
Digital Experience
OpenWeb Supercharges Community Economy with $100 Million Acquisition of Jeeng
Jan 26, 2023
OpenWeb, the community engagement platform serving over 1,000 leading publishers, today announced it has acquired the proprietary audience management platform Jeeng. The acquisition strengthens OpenWeb's ability to create one-to-one relationships with millions of users.
Press Release
Digital Marketing
GoCharlie.ai Releases First AI Programmatic Content Product: Campaign in a Click
Jan 26, 2023
Today, GoCharlie.ai ("GoCharlie"), a Generative AI company, announced the launch of their Campaign in a Click product. Campaign in a Click allows content creators to use a website URL, audio or video file, YouTube URL, or text content to create a campaigns worth of content tailored to best practices for the end platform.
Press Release
Customer Experience
SCAD and Deloitte Unveil New Digital Design, Research and Innovation Studios
Jan 26, 2023
The Savannah College of Art and Design (SCAD) has united with Deloitte, the world’s leading service provider, to establish the Deloitte Foundry at SCAD — a preeminent design, research, and innovation studio at the world’s elite university for creative professions. Since 2019, Deloitte has collaborated closely with SCADpro, the university’s in-house research and design studio, to provide hundreds of SCAD students with opportunities to create design solutions for some of the most complex issues facing public-sector organizations.
Press Release
Customer Experience
NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
Jan 26, 2023
NICE (Nasdaq: NICE), the worldwide leader in AI-powered self-service and agent-assisted CX software, today announced its integration of CXone Expert with OpenAI's generative modeling used in ChatGPT. CXone Expert is the industry’s leading cloud native customer service Knowledge Management solution, providing effortless, faster, self-service that delivers accurate answers for resolving customer issues.
Press Release
Customer Experience
VIQ Solutions Bolsters AI-Powered Workflows WIth New Proprietary Automatic Speech Recognition (ASR)
Jan 26, 2023
VIQ Solutions Inc. ("VIQ", "VIQ Solutions" or the "Company") (TSX and Nasdaq: VQS), a global provider of secure, AI-driven, digital voice and video capture technology and transcription services, today announced the addition of a new ASR technology to its engine agnostic portfolio driving improvements in efficiency and diarization in multi-speaker environments. Built upon the existing ISO27001 certified secure cloud platform, the cutting edge, proprietary ASR technology sets the foundation for advancements in AI-based translation and foreign language transcription capabilities.
Press Release
Digital Experience
McKinney Acquires August United, a Leading Influencer Marketing Agency
Jan 25, 2023
The transaction expands McKinney's existing social and performance marketing services DURHAM, N.C., Jan. 25, 2023 /PRNewswire/ -- Creative and media agency McKinney announces today that it has acquired August United. August United is a top 10 influencer marketing agency, previously owned by Audacious Studios.
Press Release
Customer Experience
RevSure.AI Introduces New Features to Address Customer Pain Points
Jan 25, 2023
RevSure.AI, the company bringing the most comprehensive AI-fueled Pipeline Readiness solution for marketers and sales teams, today announced new, innovative features that will address customer pain points within data sets and enhance pipeline prediction capabilities.
Press Release
Digital Marketing
AMA Chicago Announces New Career Development and Coaching Groups for Early and Experienced Professionals
Jan 25, 2023
Registration now open and includes year-long AMA Chicago membership CHICAGO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- Starting in February 2023, AMA Chicago is expanding its professional development opportunities with new career development groups - led by certified coaches who are also marketers. In a small group of peers, participants will develop career goals, identify their leadership styles and build out the next steps in their careers. "With our new career development groups, AMA Chicago is delivering on what Chicagoland marketers tell us they want," said Leslie Marshall, AMA Chicago President. "Our chapter has always been a place to build your skills, expand your network and explore all that marketing entails.
Press Release
Customer Experience
Business Owners Reap the Benefits of Building an Online Community
Jan 25, 2023
Building an online community can be incredibly beneficial for business owners, as it allows them to build a dedicated group of customers who are invested in their brand and products. This can lead to increased customer loyalty, higher sales, and a more engaged customer base.