Latest Articles by Gabrielle Rodgers

Retention Cloud Provider CleverTap Acquires Leanplum

Vimeo Now Makes Videos More Discoverable

Audience Journeys from mParticle Aims to Personalize Customer Experience

Qualtrics Partners With SAP to Aid Contact Center Customer Experience

ActiveCampaign Acquires Postmark and DMARC Digests for Email Automation

Do Your Customers Trust You on AI, Data Collection and Customer Experience?

Consumer Wants: Privacy Transparency, Online Security, Better Customer Experience

Movable Ink Secures $55M at $1.3B Pre-Money Valuation After Record Growth

TCN Launches Data Explorer for Call Center

Integrate Debuts Social and Cross-Channel Insights

Instreamatic Wants to Empower Voice of the Customer — Literally

Experify Raises $4M Seed Round to Build Experiential Reviews as a Service Platform

Medallia Acquires CXTeam, Expands Latin American Presence

6sense Revenue AI Enables Predictable Revenue Growth

Qualtrics Social Connect Helps Companies Craft Faster (and Smarter) Responses

WP Engine Releases Solution for Headless WordPress

Observe.AI Raises $125M for AI-Assisted Contact Center Product Development

Zoom Announces Customer Experience Platform Innovations

Marketers Want Their CDPs, Email and Web Content Tools, Survey Finds

Uniphore Acquires Colabo for Knowledge AI and Automation

OSF Digital Raises $100M, Plans Expansion in Digital Commerce

Helpshift Wants to Bring Customer Support to the Metaverse

Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements

Gainsight Study Finds Investing in Customer Success Operations Supports Revenue Gains

CX Provider ActiveCampaign Extends Slack Integration

ICYMI: Chief Marketing Officer Success Playbook, Marketers Moving Jobs

OSF Digital Acquires Marketing Automation, CRM Company Netnomics