Dramatic stormy sky, dark clouds before rain
Editorial

Big Tech Enters New Era of Scaled Back Ambitions as Stock Market Contracts

4 minute read
Alex Kantrowitz avatar
Wall Street wants profit, not long-term growth, and Big Tech is delivering. But at what cost?

Big Tech’s recent slew of canceled projects, staff reshuffling and calls for “efficiency” is no accident. Rising interest rates have focused investors on short-term profitability and companies like Amazon, Alphabet, Meta and Snap are responding. Amazon’s longer-term telehealth bet is finished, Facebook’s New Product Experimentation unit is shrinking, and Snap’s selfie drone is toast.  

This trimming signals the start of a new era for Big Tech, one where runaway spending on tomorrow gives way to unrelenting attention on today. In this era, Big Tech will become more efficient and profitable, but also more vulnerable. Competitive challenges that otherwise might’ve been swatted away in the age of easy money will become more difficult to fend off. And other, previously unthinkable events are now plausible, especially as the Federal Reserve signals its interest in more aggressive rate hikes.

Here’s what to expect as these companies scale back their faraway ambitions and concentrate on their core:

Big Tech's Increased Vulnerability to Outside Challenges

Big Tech’s sustained success is a product of its ability to reinvent. Microsoft is relevant today because it embraced the cloud at Windows’ expense. Amazon began as a bookstore but now prints money via web services. Google The Search Engine transformed into a browser and mobile operating system. But betting on longer-term projects is more difficult today. Just look at Meta, whose metaverse splurge helped its share price decline 57% this year. When companies spend less on future reinventions, they open the door to displacement. That’s the risk. “Their big competitors in three years are going to be built right now,” said one ex-Snap employee. “And there's almost nothing they can do about it.”

Related Article: Why Tech Stocks Are Crashing and Burning

Are Tech Giants headed for a Less Inventive Workforce?

As the tech giants work to become more efficient, they might also lose their more entrepreneurial employees, and companies filled with people working on “safe” projects often become less innovative. Meta, for instance, is shuffling departments amid a “ruthless prioritization” and giving some employees 30 days to find new teams or leave. “If you're on one of these really unique teams, perhaps it’s not actually a good skill set match within the company,” said Rahul Pandey, who worked on Meta’s Portal video-calling device until January. “It’s a soft way of firing people.” This doesn’t bode well for employees willing to attempt projects that might not work, which is where the best inventions often emerge.

Tech's Deeper Attachment to Current Bets

When interest rates were effectively zero, a dollar in hand returned nothing over time, so investors gave the tech giants leeway to invest billions in initiatives that probably wouldn’t pan out immediately. With rates rising, there’s now an opportunity cost to that money. So big, longer-term bets are now more consequential than ever. Meta’s metaverse wager must work. If it’s wrong — or signals it’s lost even a little belief in its vision — things could get ugly. 

Learning Opportunities

Tech's Excellent Short-Term Profitability

It’s not all bad news. Companies like Alphabet and Meta have been spending so much on research and experiments that they can cut significantly and avoid short-term consequences. “You can cut 20% of your costs if you’re an Alphabet or a Meta, probably without any observable impact on near-term financials other than more short-term profitability,” said Brian Wieser, global president for business intelligence at ad agency GroupM. For the moment, these companies will likely make Wall Street very happy and shift the narrative around their sinking share prices.

Related Article: Does Big Tech Have Too Much Power?

Tech's Excellent Short-Term Competitiveness 

As the tech giants focus on their core businesses, they should also have near-term advantages over late-stage startups seeking to compete with them. These startups’ funding sources are drying up and many don’t yet have good business discipline, taking some heat off Big Tech. “Friends of mine doing Series C, Series D, who were maybe trying to optimize for growth and had poor short-term unit economics, they're getting crushed,” said Pandey. “A company like Google or Meta, they're gonna survive.” 

Are Big Leadership Changes in Store for Big Tech?

And now, the previously unthinkable. Leaders who thrived in an economy that prioritized experimentation might find life in this new era grim. This could lead to shocking departures or even sales of companies that previously seemed on stable paths. “You can see a world where Evan isn't really able to work on new ideas anymore, which is his favorite thing in the world,” the ex-Snap employee said. “And if he's not able to do that, for the first time I could see him being willing to sell.” Will Spiegel or Zuckerberg, who previously seemed destined for lifetime roles, step down? It’s unlikely, but more plausible now than a few months ago. Ditto for lower-down leaders.

About the author

Alex Kantrowitz

Alex Kantrowitz is founder and reporter at Big Technology, author of "Always Day One: How the Tech Titans Plan to Stay on Top Forever," an on-air contributor at CNBC and former senior technology reporter at BuzzFeed News.

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

Download App Store
Download google play