Latest Articles by Scott Clark

What Is Design Thinking for CX?

Examining the Current State of Consumer Data Privacy Legislation

What Is Zero-Party Data?

What Are Voice of Customer (VoC) Tools?

The 5 Stages of Predictive Analytics for CX Success

Predictive Analytics: Overcoming Data Swamps in Tech's Dynamic Landscape

What Is a Contact Center? Omnichannel Customer Experience Redefined

The Origins, Growth and Challenges of Robotic Process Automation (RPA)

Will Generative AI Replace Customer Data Analysts?

Mobile World Congress 2023 Kicks off With Keynotes, Kinetic Sculptures and APIs

What You Need to Know About Google Bard

Tech Layoffs: Why Tech Is Getting Hit so Hard