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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Same Journey, Different Realities: CX and EX Need a Shared Operating Model
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Editorial
Two young girls standing outdoors in bright sunlight, smiling and linking pinky fingers while facing each other, with blurred green trees in the background.
Your Omnichannel Data Is Unified. Is Your Promise Status?
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Editorial
Child in a yellow sweater smiles while hugging a silver humanoid robot with glowing blue lights in a home interior.
Marketing Teams Don't Fully Embrace AI. Here's What Leaders Can Do About It
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Small white robot with large round eyes stands beside an empty metal shopping cart against a bright orange background, symbolizing AI-powered shopping or agentic commerce.
Agentic Commerce in 3 Phases. Here's What's Coming Next.
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Personalization, Automation, Orchestration — and a Worse Experience
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Brand Strategy Isn’t Dead — It’s Becoming the Only Moat That Matters
Attendees in front of a large Adobe sign at the Adobe Summit in the vendor hall in April 2026 at the Venetian in Las Vegas.
Brands Are Having a 'Crisis of Faith.' AEO Isn't Making It Easier.
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Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio
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GEO Gatekeeper: Before Buyers Visit Your Site, AI Has Already Judged You
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Articles Tagged "Mochila"

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Mochila and Netseer Bring Concept Based Advertising to Web Content
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Mochila and Clickability Partner to Sustain Online Publishing
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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