Pega CRM can help automate sales processes, customer service interactions, and marketing, as well as apply analytics to predict and adapt customer behavior. It also recommends the most relevant offers to customers, and guides reps through each interaction.
Primary Use Cases
CRM. Call Centers
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Digital literacy isn't just knowing how to use available technology, but having the analog and soft skills of human interaction with digital.
We can all change technology, infrastructure, processes and policies. But without changing people, lasting change is unlikely to take hold.