Pega CRM can help automate sales processes, customer service interactions, and marketing, as well as apply analytics to predict and adapt customer behavior. It also recommends the most relevant offers to customers, and guides reps through each interaction.
Primary Use Cases
CRM. Call Centers
Salesforce has launched a new product, Salesforce IoT Explorer Edition. The platform is designed for companies to harness and then integrate internet of thing (IoT) operations data with their customer relationship management (CRM) back end. Continue reading...
When Salesforce announced a “landmark” partnership with IBM in March, it struck many as an odd arrangement. After all, Armonk, NY-based IBM is a century-old technology company that came to market with products like employee time-keeping systems, weighing scales, automatic mea...Read more
Nimble dug a little deeper into the customer relationship management (CRM) space with the release of its Smart Contacts App with support for Microsoft Edge. Edge is the web browser developed by Microsoft and included in Windows 10, Windows 10 Mobile and Xbox One. Continue reading...