Woopra is a hosted analytics service providing real time data of visitor's behavior offering retention, funnel, navigation, and campaign tracking. It includes the ability to live chat with site visitors while on site.
Primary Use Cases
Web Analytics. Digital Marketing.
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.