Microsoft Dynamics CRM is a customer relationship management software package for sales, customer service and marketing. It comes in 4 versions for installation by a partner/customer; these versions can be highly customized using advanced extensions.
Primary Use Cases
CRM. Salesforce Automation. Customer Relationship Management.
Also from Microsoft
- Microsoft Looking Glass
- Microsoft SharePoint Server
- Microsoft SharePoint Foundation
- Microsoft Search Server
- Windows Azure
- SQL Server Reporting Services
- Microsoft SQL Server Analysis Services
- .NET Compact Framework
- Microsoft SkyDrive
- Microsoft Commerce Server
Many companies have “fuzzy thinking” about Customer Relationship Management (CRM) software, believing it can be the “customer data system of record” when that’s not the case. Peter Reinhardt, CEO and co-founder of marketing technology vendor Segment, shared those th...Read more
Salesforce created the customer relationship management (CRM) software market as we know it today, and with the rise of Salesforce CRM for B2B sales teams, CRM became a sales tool that tracks opportunities through various sales stages. Continue reading...
Companies pour a lot of resources into customer experience, customer acquisition and customer retention efforts. Yet there are times when a particular customer is no longer worth the investment. Continue reading...