Microsoft Dynamics CRM is a customer relationship management software package for sales, customer service and marketing. It comes in 4 versions for installation by a partner/customer; these versions can be highly customized using advanced extensions.
Primary Use Cases
CRM. Salesforce Automation. Customer Relationship Management.
Also from Microsoft
- Microsoft Looking Glass
- Microsoft SharePoint Server
- Microsoft SharePoint Foundation
- Microsoft Search Server
- Windows Azure
- SQL Server Reporting Services
- Microsoft SQL Server Analysis Services
- .NET Compact Framework
- Microsoft SkyDrive
- Microsoft Commerce Server
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A customer experience strategy is only as good as your organization's ability to implement and execute that strategy.
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