NetSuite CRM is a Customer Relationship Management system providing sales force automation, marketing automation, customer support and service, and flexible customization capabilities. In addition to standard blocks, customers can use portal extensions.
While CDP and CRM technologies do have some overlap, they are designed for different departments and perform different functions. Here is what you need to know. Continue reading...
Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Continue reading...
While the advantages of the $27 billion deal are clear for Salesforce, the bottom line could also be good for Microsoft. Continue reading...